Responsible Gambling at EE9
Your wellbeing matters more than any bet. EE9 Sports is committed to promoting safe, responsible, and enjoyable gambling for all our Malaysian players.
Our Commitment
At EE9 Sports, we believe that gambling should always be a form of entertainment — never a way to make money or escape problems. We are committed to providing a safe, fair, and transparent platform where Malaysian players can enjoy sports betting, live casino, and other games responsibly.
We invest in tools, training, and partnerships to identify and support players who may be at risk of developing gambling-related problems. Our team is trained to recognise warning signs and offer assistance proactively.
Know the Signs
Problem gambling can affect anyone. Watch for these warning signs:
Tools to Stay in Control
EE9 provides several tools to help you manage your gambling activity:
💰 Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. Limits can be decreased immediately but increases require a 24-hour cooling period.
📉 Loss Limits
Set maximum loss thresholds. Once reached, you will be prevented from placing further bets until the limit period resets.
⏱️ Session Time Reminders
Receive automatic notifications reminding you how long you have been playing. Set custom intervals from 30 minutes to 4 hours.
🚫 Self-Exclusion
Take a break from gambling for 6 months, 1 year, or permanently. During exclusion, your account will be frozen and you cannot place bets.
🔔 Reality Checks
Periodic pop-ups showing your session duration, wins, and losses so you can make informed decisions about continuing to play.
Get Help
If you or someone you know is struggling with problem gambling, these organisations can help:
Gamblers Anonymous
International fellowship for people with gambling problems.
www.gamblersanonymous.org →Malaysian Mental Health Association (MMHA)
Provides counselling and mental health support services.
mmha.org.my →Tips for Safe Gambling
Set a budget before you start and never exceed it, regardless of whether you are winning or losing.
Only gamble with money you can afford to lose. Never use rent, bill, or savings money.
Set time limits for your gambling sessions and stick to them using our session timer tool.
Never chase losses. If you have lost money, walk away and come back another day.
Do not gamble when you are upset, stressed, depressed, or under the influence of alcohol.
Take regular breaks. Step away from your screen and do something else you enjoy.
Balance gambling with other activities and hobbies. It should not be your only form of entertainment.
Talk to someone you trust if gambling is causing you stress or financial problems.
Age Verification
Strictly 18+ Only
EE9 Sports strictly prohibits anyone under the age of 18 from creating an account or placing bets. We conduct age verification checks during registration and may request additional identification documents at any time. Underage gambling is illegal and harmful. If you suspect a minor is using our platform, please contact us immediately at [email protected].
Frequently Asked Questions
How do I set deposit limits at EE9?
Log in to your EE9 account, go to Settings > Responsible Gaming, and set daily, weekly, or monthly deposit limits. Changes take effect immediately. Increases require a 24-hour cooling-off period to protect you from impulsive decisions.
Can I self-exclude from EE9?
Yes. Contact our support team via live chat or email [email protected] to request a self-exclusion period of 6 months, 1 year, or permanently. During this period, your account will be frozen and you will not be able to log in or place bets.
Where can I get help for gambling addiction in Malaysia?
Contact Gamblers Anonymous at gamblersanonymous.org, BeGambleAware at begambleaware.org, or the Malaysian Mental Health Association (MMHA) at mmha.org.my. You can also reach our support team 24/7 for guidance and referrals.